Return & Refund Policy

1. Returns

If you are not satisfied with your purchase, please contact us by email within 5 calendar days of receiving the product.

All returns must be authorized by our customer service team before the product is returned. Once a return has been authorized, the product must be returned to Shelfman within the applicable return period. 

Return freight costs may be the responsibility of the customer, depending on the reason for the return. Shelfman will confirm the applicable return and freight arrangements when the return is authorized.

2. Change of Mind / Product Not Suitable

If you purchase a product and later decide that it is not suitable, you may request a return within 30 days of purchase, provided that:

• The product is in its original and unused condition.
• The product is complete and has not been damaged or modified.
• The return has been approved by Shelfman before the product is sent back.
• The product is not custom-made or made-to-order.

For change-of-mind or suitability returns where the product is not faulty or defective:

• Free delivery areas: A 15% handling fee will apply.
• Areas where delivery charges apply: The customer is responsible for all freight costs, including the return freight, plus a 15% handling fee.

3. Faulty or Damaged Products

If your product arrives faulty or damaged, please contact us as soon as possible and provide details and photos of the issue where applicable.

After assessing the issue, Shelfman may offer a repair, replacement, or refund, depending on the circumstances and the nature of the fault or damage.

Return freight costs for faulty or damaged products will be assessed on a case-by-case basis.

4. Refunds

Once a returned product has been received, inspected and approved, refunds are generally processed within 5 working days.

Refunds will normally be issued to the original payment method.

Any applicable handling fees, freight costs, or other charges will be deducted from the refund where applicable.

5. Important Notes

All returns require prior approval from Shelfman. Please do not send products back without receiving return authorization from our customer service team.

The return policy may vary for custom-made, made-to-order, clearance, or specially ordered products. Please contact us if you are unsure whether your product is eligible for return.